Exchanges & Returns
Our goal is for you to be 100% satisfied with your purchase from Hyperfly®. If for any reason you are not satisfied we would be happy to do an exchange or return it for you.
To start a return or exchange, click here.
Please read below to find out if your item is eligible.
The following items are eligible for returns:- Must be shipped within the United States
- International orders can be returned/exchanged, customer has to cover shipping and import cost both ways.
- Items must be shipped within 14 days once the return is initiated
- Must be purchased from www.hyperfly.com
- Item is unused, unwashed, and complete (gis must include gi bags)
- Any stains or signs of use will void the return at customer's expense
- Orders received more than 30 days ago
- Items that have stains or signs of usage like deodorant spots or body odor
- Items with pet hair
- Items that have been washed
- All items on sale can only be returned for store credit.
- All clearance and thrift items, items listed as 'Final Sale,'
- If the item is no longer available on www.hyperfly.com
- Items that are purchased from other retailers or distributors
- Refund goes back to original payment method
- Original shipping cost does not get refunded
- Return fee: cost of return label unless *Redo* Returns & Shipment protection was purchased with original order
- Cost of item gets loaded onto a gift card
- Original shipping cost does not get credited
- Return fee: free
- Items on sale can only be returned for store credit.
- You will have the option to choose "Instant exchange". There will be a hold on your credit card while you are returning the original item, the new item gets shipped out right away
- We ask that all returned items are folded and placed in their original packaging. Any returned items received in unsatisfactory condition may result in a restocking fee or your return can be voided, with the item shipped back at the customer's expense.
