Hyperfly FAQ: Shipping, Returns, Sizing & Gi Care

Answers to the questions we hear most about shipping, returns and exchanges, gi sizing and care, IBJJF legality, restocks and sponsorship. Can't find what you need? Message us in live chat or email orders@hyperfly.com.

Shipping

How much does shipping cost in the US?

We offer free shipping on all orders over $200. Everything else ships for $10 flat rate to all 50 states. We ship with UPS or USPS. Full details are on our shipping page.

How long does delivery take?

We fulfill orders within 1 to 3 business days, and most US orders arrive within 5 to 10 business days. Orders are processed Monday to Friday, 8am to 3pm PST (excluding major holidays), pending payment authorization and verification. Processing can take longer during the holiday season and major sales. Once your order ships, you will receive an email with tracking details.

Do you ship internationally, and how much does it cost?

Yes. International orders ship at a flat rate based on your country, with UPS or FedEx. You will see the rate for your country at checkout.

Are duties and taxes included on international orders?

Duties and taxes on international orders are collected at checkout, so they are paid when you place your order.

What if my package is lost in transit?

If you purchased Package Protection at checkout, your package is protected and you will be refunded if it is lost or damaged in transit. Without it, we are not responsible for a package once it leaves our facility. Contact us right away and we will help where we can.

Orders and Payments

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay and Shop Pay.

Why was my payment declined?

The most common cause is a billing address that does not match your card. If your shipping address is different from your billing address, enter both. We cannot manually adjust a billing address, so if a payment is declined you will need to place the order again. For PayPal payments, check with PayPal directly, as we cannot process an order until PayPal approves the charge.

I did not receive an order confirmation. What should I do?

You should receive a confirmation email within 1 to 2 hours of placing your order. Check your spam folder first. If it is not there, contact us, since the email address may have been mistyped.

How do I use a discount code?

Enter your code in the discount box at checkout. We allow one code per order, and codes work on non-sale items only.

Returns and Exchanges

What is your return policy?

You can return or exchange items within 30 days of receiving your order. Items must be unused, unwashed, in the original packaging and complete, and gis must include the gi bag. Start a return in our returns and exchanges portal, and read the full policy on our Returns and Exchanges page.

Can I exchange an item for a different size or color?

Yes. In the returns and exchanges portal, you can exchange for the same item or a different one. Once we receive and process your return, our team prepares your exchange shipment.

Who pays for return shipping?

The return fee is the cost of the return label, unless you purchased Free Returns at checkout with your original order. There is no return fee when you return for store credit. Original shipping costs are not refunded.

Can I return an international order?

Yes. International orders can be returned, but you are responsible for the return shipping cost and any duties back to the United States. Start your return in the returns and exchanges portal.

Can I get a refund or store credit?

Refunds go back to your original payment method. You can also choose store credit, which is loaded onto your account. Items bought on sale can only be returned for store credit, and clearance, thrift and Final Sale items cannot be returned.

Can I return a gi I have washed or worn?

No. We cannot accept returns or exchanges on items that have been used or washed. If a washed item is sent back, the return is voided at your expense.

My gi ripped. Can I get a replacement?

If your gi rips within 60 days of purchase, we will replace it or repair it. Email orders@hyperfly.com with your order number and pictures of the damage so we can assess it.

I dried my gi and now it is too small. Can I get a replacement?

Our gis are not pre-shrunk, so a hot wash or the dryer can shrink the jacket body, sleeves and pant length by up to 3 inches. We cannot replace a gi that was dried. If you plan to dry your gi, size up so the sleeves sit past your wrists when you try it on.

Sizing and Gi Care

How do I choose my gi size?

Start with our size chart. Sizing varies between brands, so a Hyperfly A2 will not fit the same as an A2 from another brand. If you are still unsure, message us in live chat or email us your height and weight and we will help.

Which Hyperfly gi is right for me?

See our gi model guide for a full comparison. In short: Hyperlyte is our classic, well-loved lightweight competition gi. Icon is a lightweight competition gi with a simple, clean design. ProComp Lyte is a lightweight, fitted competition gi. Starlyte is our ultra light training gi, great for travel.

Are Hyperfly gis IBJJF legal?

Our competition gis, including Hyperlyte, Icon and ProComp Lyte, are made for competition. Not every gi is legal: Starlyte is a training gi and is not legal for IBJJF competition, and some specialty gis are not legal because of their color or material. Each product page states whether that gi is legal, and you can browse our IBJJF legal gis in one place.

How should I wash my gi and other Hyperfly gear?

Wash gis, shirts, rash guards and shorts cold and hang dry. Gis are not pre-shrunk and will shrink in a hot wash or the dryer. We cannot accept returns or exchanges once an item has been washed. See our gi care guide for more.

Products and Stock

When will a sold-out item be back in stock?

We restock many items every 2 to 3 months, but some take longer or are discontinued. To be notified, choose your size and color on the product page and enter your email address in the box that appears.

Sponsorship and Ambassadors

How do I apply to be sponsored by Hyperfly?

Visit our Ambassador Program page and tell us about yourself and why you want to represent Hyperfly. We read every application, but we cannot sponsor everyone.

How long until I hear back about my application?

We try to reply within a week, but please allow up to four weeks. We receive a lot of applications every day.

Still need help?

Our customer service team is available Monday to Friday, 10:00am to 4:00pm, by live chat or at orders@hyperfly.com. You can also visit our contact page.