Returns & Exchanges

At Hyperfly, we want you to be completely satisfied with your purchase. If something is not right, we will make it right, whether that is an exchange, store credit or a return.

All returns and exchanges must be returned in the same state they were received within 30 days of receipt of purchase. Products must be unused, in their original packaging, in a resalable, undamaged condition and complete (if sold as a set). Return labels expire 14 days after their creation date. To start a return or exchange, use our returns and exchanges portal. Please read below to find out if your item is eligible.

Free Unlimited Returns (optional add-on)

Want free return shipping? Add Free Returns to your order at checkout. It is an optional add-on offered through Redo, and the price is shown at checkout before you pay.

  • The return label fee is waived on that order, so you pay nothing to ship your returns back.
  • There is no limit on how many items from that order you can return.
  • Free Returns must be purchased at checkout with your original order.
  • Available on US orders.

Free Returns covers the return label only. All other terms on this page still apply, including the 30-day window and the eligibility rules below. Package Protection, which covers loss or damage in shipping, is a separate add-on. See our shipping page for details.

Eligible items

  • Purchased from www.hyperfly.com
  • Shipped back within 14 days once the return is initiated
  • Unused, unwashed and complete (gis must include gi bags)
  • US orders: returned from within the United States
  • International orders: can be returned, but the customer is responsible for the return shipping cost and any duties back to the United States

Any stains or signs of use will void the return at the customer's expense.

Items not eligible for return

  • Orders received more than 30 days ago
  • Items with stains or signs of usage, like deodorant spots or body odor
  • Items that are damaged
  • Items not returned properly in their original packaging
  • Items with pet hair
  • Items that have been washed
  • All clearance and thrift items, and items listed as "Final Sale"
  • Items that are no longer available on www.hyperfly.com
  • Items purchased from other retailers or distributors

Returning for a refund

  • The refund goes back to your original payment method.
  • Original shipping cost is not refunded.
  • Return fee: the cost of the return label, unless Free Returns was purchased at checkout with the original order.

Returning for store credit

  • The cost of the item is loaded onto your account as store credit.
  • Original shipping cost is not credited.
  • Return fee: none.
  • Items purchased on sale can only be returned for store credit.

Exchanges

You can exchange your item for another item directly through the returns and exchanges portal.

Restocking fee

We ask that all returned items are folded and placed in their original packaging. Returned items received in unsatisfactory condition may result in a restocking and cleaning fee of up to $25, or your return can be voided and the item shipped back at the customer's expense.

Questions about a return? Email orders@hyperfly.com or message us in live chat, Monday to Friday, 10am to 4pm PST.